Truck Booking Policy

TruckGuru LLP - Booking Policy

Applicable to all FTL intercity truck bookings placed through any TruckGuru LLP channel

1. Scope

This policy governs all Full Truck Load (FTL) intercity truck bookings placed by Customers with TruckGuru LLP through any channel including the website (truckguru.co.in), mobile application, WhatsApp, SMS, email, or telephone.

TruckGuru LLP provides FTL intercity booking services only. Bookings for local/within-city transport, parcel, packers and movers, or automobile transport are outside scope and will not be accepted.

2. How a Booking is Confirmed

A booking is confirmed only when TruckGuru LLP sends a written Confirmation to the Customer via SMS, email, or WhatsApp containing the assigned vehicle type, vendor/driver details, and booking reference number. Until Confirmation is received, no booking is guaranteed.

• Booking channels: Website, Mobile App, WhatsApp, Email, SMS, Telephone.
• Confirmation channels: SMS, Email, or WhatsApp from an official TruckGuru LLP number or email address only.
• Electronic validity: All bookings placed electronically are legally binding contracts under the Information Technology Act, 2000.

3. Documents Required Before Vehicle Dispatch

The Customer must provide all of the following before TruckGuru LLP will dispatch the vehicle:

1. E-Way Bill — where required under GST law for the consignment.

2. Complete pickup and delivery addresses — including pincode, landmark, and contact person name.

3. Material details — type of goods, weight (kg/MT), dimensions (L x W x H in feet), and declared value.

4. Contact persons — name and mobile number at both pickup and delivery locations.

5. GST details — Customer's GSTIN where applicable for invoice generation. GST registration is not required for individual/household bookings.

Dispatch will not commence until all required documents are received. TruckGuru LLP is not liable for delays arising from incomplete or incorrect documentation provided by the Customer.

4. Cargo Declaration

The Customer warrants that all cargo details provided at booking — including description, weight, dimensions, and declared value — are accurate and complete.

• Any discrepancy between declared and actual cargo may result in additional freight charges.
• If actual cargo causes the vehicle to exceed permissible load limits under the Motor Vehicles Act 1988, TruckGuru LLP may require partial unloading at the Customer's cost before dispatch.
• Misrepresentation of cargo is grounds for immediate booking termination without refund and referral to authorities.

5. Prohibited Goods

TruckGuru LLP does not accept bookings for the following categories of cargo:

• Narcotics, drugs, or psychotropic substances under the NDPS Act 1985
• Explosives, ammunition, firearms, or weapons
• Currency, negotiable instruments, bullion, or jewellery above declared insurance value
• Human remains
• Live animals or birds (unless specifically agreed in writing with all applicable permits)
• Perishable goods requiring temperature-controlled transport (unless specifically agreed in writing)
• Flammable, corrosive, radioactive, or biologically hazardous materials (unless pre-approved in writing with full compliance documentation)
• Goods prohibited under any applicable Indian or state law

TruckGuru LLP reserves the right to refuse, return, or hand over to authorities any cargo suspected to contain prohibited goods, without refund.

6. Loading Responsibility

Loading, unloading, packing, stacking, securing, and weight distribution of cargo is entirely the Customer's responsibility. TruckGuru LLP provides the truck and driver only.

• The driver is not obligated to supervise or assist with loading operations.
• TruckGuru LLP is not liable for damage or loss arising from improper loading, overloading, or inadequate packing.
• The Customer is responsible for all fines, penalties, and challans issued to the vehicle or driver arising from overloading or improper loading by the Customer.
• The driver may refuse to move the vehicle if the cargo is loaded in a manner that violates the Motor Vehicles Act 1988. Such refusal does not constitute a breach by TruckGuru LLP.

7. Vehicle Substitution

TruckGuru LLP reserves the right to substitute the confirmed vehicle with one of equivalent or superior load capacity without prior notice if the originally assigned vehicle becomes unavailable due to operational, mechanical, or regulatory reasons. Substitution does not constitute a breach of this policy.

8. OTP Delivery Verification

An OTP may be issued for delivery verification. Presentation of the correct OTP at the delivery address constitutes proof of delivery.

• The Customer is solely responsible for keeping the OTP confidential and sharing it only with their authorised representative at the delivery address.
• If the OTP is compromised, the Customer must report this immediately to cs@truckguru.co.in or +91-7202045678 before delivery. TruckGuru LLP will use reasonable efforts to halt delivery pending verification.

9. Contact Details

TruckGuru LLP

cs@truckguru.co.in  |  +91-7202045678  |  truckguru.co.in

GSTIN: 24AALFT4556F1Z1