Tata Ace
Rs.26-29/km
Book Tata AcePayment policy
TruckGuru LLP · GSTIN: 24AALFT4556F1Z1 ·
Section 1
Payment schedule
All bookings follow a three-part payment structure. The 5% booking token is adjusted at loading, so actual cash due at loading is 85% — not 90%.
1
Booking amount
5% of fare
At the time of booking confirmation. Secures the truck. Adjusted against the advance due at loading.
Via NEFT, IMPS, UPI (Google Pay / PhonePe), or Razorpay
2
Advance at loading
85% of fare (90% minus 5% already paid)
Due when the truck arrives at your pickup location, before loading. The 5% booking token is credited automatically — you pay only the remaining 85%.
Vehicle will not be loaded until this is received.
3
Balance at delivery
5% of fare
Due before unloading at the destination. POD released only after full payment clearance.
| Stage | Amount | When payable |
|---|---|---|
| Booking amount | As per Terms | At time of booking |
| Advance at loading | 90% | After truck loading |
| Balance at delivery | Due | Before unloading at destination |
| Total | 100% | Booking Amount - 90% + Balance = full fare |
Example — confirmed fare Rs.100,000
At bookingRs.5000
At loading (90%)Rs.85,000
At deliveryRs.10,000
Total paidRs.100,000
Fare rates vary by truck type and route distance. Use the freight calculator to get an estimate. Our executive confirms the final fare after verifying your pickup and drop locations, material weight, and goods type.
Advance bookings are accepted only after the 5% booking amount is paid. Without it, vehicle placement cannot be confirmed.
Section 2
Authorised payment channels
All payments must be made exclusively to TruckGuru LLP through these official channels:
| Channel | Details |
|---|---|
| Account name | TruckGuru LLP |
| Bank name | Kotak Mahindra Bank |
| Account number | 9512867514 |
| IFSC code | KKBK0002752 |
| Bank transfer | NEFT / IMPS / RTGS |
| UPI | 7202034567 (Google Pay / PhonePe) |
| Card | razorpay.me/@truckgurullp |
After payment, share the screenshot or UTR number with your TruckGuru LLP representative for quick confirmation. Bank details are shared only via official booking invoices and are not displayed publicly, to prevent fraud.
Section 3
Direct driver payment — strictly prohibited
Never pay directly to the driver, truck owner, or vendor.
Any such payment will not be credited against your dues, does not discharge your payment obligation, and shall be your sole loss. TruckGuru LLP's full invoice remains payable.
Our representatives will never request payment via personal UPI accounts, cash, or any channel not listed in Section 2.
Any such payment will not be credited against your dues, does not discharge your payment obligation, and shall be your sole loss. TruckGuru LLP's full invoice remains payable.
Our representatives will never request payment via personal UPI accounts, cash, or any channel not listed in Section 2.
Section 4
Freight inclusions
The confirmed freight charge includes:
- Transportation charges — base vehicle movement cost for the agreed route
- Standard national highway tolls on the agreed route
- Driver charges and fuel charges
Section 5
Freight exclusions
The following are not included in the confirmed freight charge unless explicitly agreed in writing:
- Loading, unloading, labour, and packing charges
- Waiting and detention charges — beyond the 3-hour free time at pickup and delivery (see Section 7)
- Transit insurance — the customer is solely responsible for arranging transit insurance
- GST — payable separately under RCM by the customer (see Section 6)
- Toll charges on deviated or non-highway routes
- RTO charges, state border taxes, green cess, environmental levies, or other government charges
- Parking charges at pickup or delivery location
- Night halt surcharges — if the driver is required to stay overnight
- Crane, hydra, or special equipment charges
- E-Way Bill generation costs
- Additional charges for multiple pickup or drop points beyond the single origin-destination pair
Our executive will flag any expected additional costs at the time of booking. Nothing is added to the bill without prior discussion.
Section 6
GST on transport
GSTIN: 24AALFT4556F1Z1 · TruckGuru LLP
GST on goods transport is payable under the Reverse Charge Mechanism (RCM) at 5%. The shipper (customer) is responsible for filing and paying GST. TruckGuru LLP does not collect GST — the customer self-invoices and pays directly to the government under RCM.
- Provide your valid GSTIN at booking for invoice generation
- TruckGuru LLP issues GST-compliant invoices to your registered email after delivery
- Incorrect or missing GSTIN causing ITC denial or regulatory action is the customer's sole liability
- The customer is responsible for their own RCM compliance and self-invoicing obligations
Section 7
Waiting and detention charges
Every booking includes 3 hours of free waiting time at pickup and 3 hours at delivery. Waiting beyond this free time attracts detention charges.
Free waiting time included in fare
At pickup: 3 hours from vehicle arrival or agreed pickup time, whichever is later.
At delivery: 3 hours from vehicle arrival at the delivery address.
Free time does not carry over from pickup to delivery or vice versa.
At pickup: 3 hours from vehicle arrival or agreed pickup time, whichever is later.
At delivery: 3 hours from vehicle arrival at the delivery address.
Free time does not carry over from pickup to delivery or vice versa.
| Vehicle type | Detention rate | Per |
|---|---|---|
| Tata Ace / Bada Dost | Rs.1,000 | Per day |
| Eicher 14ft – 19ft | Rs.2,000 – Rs.3,000 | Per day |
| 20ft / 32ft Container | Rs.4,000 – Rs.5,000 | Per day |
Exact rate for your booking is confirmed by our executive at the time of booking.
Empty return: If the truck is not loaded and returns empty, the customer must pay driver fuel charges plus the applicable waiting charge.
To avoid waiting charges, keep your goods, labour, and paperwork (GST invoice, e-Way Bill, packing list) ready before the truck arrives.
Section 8
Additional fare charges
Extra charges may apply in the following situations:
- Industrial or heavy goods requiring extended loading or unloading time
- Periods of high demand when vehicle availability is limited
- Multiple pickup or drop points beyond the single origin-destination pair in the booking
Any additional charges are communicated by our executive before final confirmation. Nothing is added to the bill without prior discussion.
Section 9
Consignment hold for non-payment
If payment is not completed as per the agreed terms, TruckGuru LLP reserves the right to hold the consignment at the destination until the outstanding amount is cleared. Goods will be released only after full payment is received. TruckGuru LLP also reserves the right to hold the consignment in transit if the advance payment is not received before loading.
Section 10
Overweight / oversize cargo
If actual cargo weight exceeds declared weight by more than 1%, or actual dimensions exceed declared dimensions, TruckGuru LLP may charge additional freight at applicable per-km rates, or require partial unloading at the customer's cost. Accurate weight declaration at the time of booking avoids additional charges.
Section 11
Cancellation policy
To cancel a booking, contact us at +91-7202045678 or cs@truckguru.co.in.
| When cancelled | Booking amount | Additional charges |
|---|---|---|
| Before Confirmation sent | Full refund | None |
| After Confirmation, before dispatch | Non-refundable | Cancellation fee applies |
| After vehicle dispatched | Non-refundable | No cancellation. Fuel and waiting charges apply if truck returns empty |
All cancellation requests must be submitted in writing via email or WhatsApp. Verbal cancellations over phone are not accepted as the sole record.
Section 12
Refund policy
Timeline
7 working days from the date the cancellation request is accepted
Method
Credited to the original payment source (bank account, UPI, or card)
Delays
TruckGuru LLP is not responsible for delays caused by payment gateways or banks after refund is initiated
Trigger
Refund is processed only after written approval — not automatically on cancellation request
We request customers not to raise payment disputes with their bank without first contacting our team. Reach us at +91-7202045678 or cs@truckguru.co.in.
Section 13
Credit facility
For businesses shipping regularly, TruckGuru LLP offers a credit facility. Contact cs@truckguru.co.in to apply. A formal contract is required and the facility is activated after approval from our finance team.
Section 14
Late payment
Amounts not paid by the due date attract interest at 18% per annum from the due date until actual payment. The customer also bears all recovery costs including legal fees and collection costs incurred by TruckGuru LLP.
Section 15
Route and destination changes
Route or destination changes after Confirmation are subject to re-quotation. Additional charges must be confirmed in writing before any route deviation. The driver is not authorised to independently agree to route changes. All costs from unauthorised deviations are the customer's liability.
Section 16
Payment fraud warning
TruckGuru LLP will never request payment to any account other than those listed in Section 2.
If you receive a payment request from an unknown number, personal UPI account, or any unofficial channel — do not pay.
Report immediately to +91-7202045678 or cs@truckguru.co.in.
If you receive a payment request from an unknown number, personal UPI account, or any unofficial channel — do not pay.
Report immediately to +91-7202045678 or cs@truckguru.co.in.
Section 17
Questions about payments or refunds?
Phone and WhatsApp
+91-7202045678
Email
cs@truckguru.co.in
Monday to Saturday
9:30 AM – 6:30 PM IST
Sunday
9:30 AM – 2:30 PM IST
