Payment Terms

 
 
Payment plans for different types of trucks/transport vehicles shall be as listed on our site.
 
We accept advance booking only if 20% of actual payment is paid by user in advance.  
 
Our fares do not include out of pocket expenses including but not limited to labour charges, parking charges, night surcharge, RTO challans, RTO taxes, waiting time charges, any type of levy and other similar charges shall not be our liability and therefore it shall be paid by you directly to the appropriate parties.  
 
User authorize and allow us to retain your consignments in case of any type of non-payment from your side. We may return your consignments only after due payment is received in our account.
 
     
Additional Charges Policy:
 
You agree and acknowledge that you shall pay extra fare charges for industrial goods which require lot of time this charges may be applicable
Further, you agree and acknowledge that you shall pay additional fare charges in case of availability crunch of transport vehicle.
Also, you clearly understand and agree that additional drop points or pick up points shall be considered additionally in fare charges.
 
 
Cancellation & Refund Policy:
 
You agree and acknowledge that you believe in our success story and take our services with confidence. You agree and acknowledge before selecting services and making payment, you have evaluated our services completely as per your requirements. Also, you agree and acknowledge that there is a lot of work involved to achieve every milestone while offering services to you and therefore it shall be very difficult for us to provide any refund.
 
Further, you agree and acknowledge to notify us immediately for cancellation of a booking request. You shall provide us complete details of booking through our customer care interface. In case your cancellation request is accepted then there shall not be any cancellation fee and we may refund you received amount in 2 weeks’ time from the date of cancellation request accepted. However, if a truck or any other transport vehicle is engaged to carry out transportation of the materials has already been dispatched then your booking request shall not be cancelled and there shall not be any refund from our side. For any queires related to refund amount of cancelled booking, please contact us on  +91 72020-34567  or  email us at info@truckguru.co.in
 
Further, considering the same reasons, you agree and acknowledge that you shall not raise any dispute with payment repository/payment service providers for refunding the payment. In case if you raise any such disputes then you agree, acknowledge and allow us to instruct payment repository/payment service providers to credit payment in our account as per this clause.