Payment Structure

All TruckGuru bookings follow a three-part payment structure:

1. A token amount at the time of booking confirmation (via NEFT, IMPS, UPI, or Paytm)
2. 90% of the fare at the time of loading, once the truck arrives at your pickup location
3. The remaining balance at the destination, before unloading begins

Fare rates vary by truck type and route distance. Use the freight calculator to get an estimate, and our executive will confirm the final fare after verifying your pickup and drop locations, material weight, and goods type.

We accept advance bookings only when the token amount has been paid. Without it, vehicle placement cannot be confirmed.

What the Fare Does Not Include

The quoted fare covers truck transport from pickup to destination. The following charges are not included in the fare and are payable directly by the customer:

• Loading and unloading labour charges
• Parking charges at pickup or drop location
• Night halt surcharges (if the driver is required to stay overnight)
• Waiting time charges (see details below)
• Toll charges (where applicable beyond standard route tolls)
• Any RTO challans, RTO taxes, or government levies incurred due to the customer's goods or documentation

These are out-of-pocket expenses that vary by location and situation. Our executive will flag any expected additional costs at the time of booking wherever possible.

Waiting Charges

If the truck reaches your pickup location and loading is delayed, waiting charges apply:

• Rs.1,000 to Rs.5,000 per day, depending on the vehicle type
• A Tata Ace or Bada Dost attracts lower waiting charges than a 32ft container
• If the truck is not loaded at all and has to return empty, the customer must pay the driver's fuel charges plus the applicable waiting charge

To avoid waiting charges, keep your goods, labour, and paperwork (GST invoice, e-Way Bill, packing list) ready before the truck arrives.

Additional Fare Charges

Extra charges may apply in the following situations:

• Industrial or heavy goods that require extended loading or unloading time
• Periods of high demand when vehicle availability is limited
• Multiple pickup or drop points beyond the single origin-destination pair included in the booking

Any additional charges are communicated by our executive before final confirmation. Nothing is added to the bill without prior discussion.

Consignment Hold for Non-Payment

If payment is not completed as per the agreed terms, TruckGuru reserves the right to hold the consignment at the destination until the outstanding amount is cleared. The goods will be released only after full payment is received in our account.

Cancellation Policy

You can cancel a booking by contacting our customer care team at 72020 45678 or emailing booking@truckguru.co.in.

Here is how cancellations work:

• Once we have shared the vendor, vehicle, or driver details with you, the booking amount is non-refundable
• If your cancellation request is accepted before vehicle dispatch, a cancellation fee will apply. The refund (minus the cancellation fee) is processed within 7 working days
• If the truck has already been dispatched toward your pickup location, the booking cannot be cancelled and no refund will be issued
• If the truck has reached your location and is sent back without loading, fuel charges and waiting charges are payable by the customer

Refund Policy

Refunds, where applicable, are processed within 7 working days from the date the cancellation request is accepted. Refunds are credited to the same payment method used for the original booking.

We request customers not to raise payment disputes with their bank or payment service provider without first contacting our team. Most issues can be resolved directly -- reach us at 72020 45678 or booking@truckguru.co.in.

GST on Transport

GST on goods transport is payable under the Reverse Charge Mechanism (RCM) at 5%. The shipper (customer) is responsible for filing and paying GST on the transport service. TruckGuru invoices are GST-compliant and sent to your registered email after delivery.

Credit Facility

For businesses shipping regularly, we offer a credit facility. Contact our team at cs@truckguru.co.in to apply. A contract is required, and the facility is activated after approval from our finance team.

Questions About Payments or Refunds?

Call 72020 45678 or email booking@truckguru.co.in. Our team is available Monday to Saturday, 9:30 AM to 6:00 PM.