All bookings follow a three-part payment structure. The 5% booking token is adjusted at loading, so actual cash due at loading is 85% — not 90%.

Fare rates vary by truck type and route distance. Use the freight calculator to get an estimate. Our executive confirms the final fare after verifying your pickup and drop locations, material weight, and goods type.

Advance bookings are accepted only after the 5% booking amount is paid. Without it, vehicle placement cannot be confirmed.

All payments must be made exclusively to TruckGuru LLP through these official channels:

After payment, share the screenshot or UTR number with your TruckGuru LLP representative for quick confirmation. Bank details are shared only via official booking invoices and are not displayed publicly, to prevent fraud.

The confirmed freight charge includes:

• Transportation charges — base vehicle movement cost for the agreed route
• Standard national highway tolls on the agreed route
• Driver charges and fuel charges

The following are not included in the confirmed freight charge unless explicitly agreed in writing:

• Loading, unloading, labour, and packing charges
• Waiting and detention charges — beyond the 3-hour free time at pickup and delivery (see Section 7)
• Transit insurance — the customer is solely responsible for arranging transit insurance
• GST — payable separately under RCM by the customer (see Section 6)
• Toll charges on deviated or non-highway routes
• RTO charges, state border taxes, green cess, environmental levies, or other government charges
• Parking charges at pickup or delivery location
• Night halt surcharges — if the driver is required to stay overnight
• Crane, hydra, or special equipment charges
• E-Way Bill generation costs
• Additional charges for multiple pickup or drop points beyond the single origin-destination pair

Our executive will flag any expected additional costs at the time of booking. Nothing is added to the bill without prior discussion.

GST on goods transport is payable under the Reverse Charge Mechanism (RCM) at 5%. The shipper (customer) is responsible for filing and paying GST. TruckGuru LLP does not collect GST — the customer self-invoices and pays directly to the government under RCM.

• Provide your valid GSTIN at booking for invoice generation
• TruckGuru LLP issues GST-compliant invoices to your registered email after delivery
• Incorrect or missing GSTIN causing ITC denial or regulatory action is the customer's sole liability
• The customer is responsible for their own RCM compliance and self-invoicing obligations

Every booking includes 3 hours of free waiting time at pickup and 3 hours at delivery. Waiting beyond this free time attracts detention charges.

Exact rate for your booking is confirmed by our executive at the time of booking.

Empty return: If the truck is not loaded and returns empty, the customer must pay driver fuel charges plus the applicable waiting charge.

To avoid waiting charges, keep your goods, labour, and paperwork (GST invoice, e-Way Bill, packing list) ready before the truck arrives.

Extra charges may apply in the following situations:

• Industrial or heavy goods requiring extended loading or unloading time
• Periods of high demand when vehicle availability is limited
• Multiple pickup or drop points beyond the single origin-destination pair in the booking

Any additional charges are communicated by our executive before final confirmation. Nothing is added to the bill without prior discussion.

If payment is not completed as per the agreed terms, TruckGuru LLP reserves the right to hold the consignment at the destination until the outstanding amount is cleared. Goods will be released only after full payment is received. TruckGuru LLP also reserves the right to hold the consignment in transit if the advance payment is not received before loading.

If actual cargo weight exceeds declared weight by more than 1%, or actual dimensions exceed declared dimensions, TruckGuru LLP may charge additional freight at applicable per-km rates, or require partial unloading at the customer's cost. Accurate weight declaration at the time of booking avoids additional charges.

To cancel a booking, contact us at +91-7202045678 or cs@truckguru.co.in.

All cancellation requests must be submitted in writing via email or WhatsApp. Verbal cancellations over phone are not accepted as the sole record.

We request customers not to raise payment disputes with their bank without first contacting our team. Most issues can be resolved directly. Reach us at +91-7202045678 or cs@truckguru.co.in.

For businesses shipping regularly, TruckGuru LLP offers a credit facility. Contact cs@truckguru.co.in to apply. A formal contract is required and the facility is activated after approval from our finance team.

Amounts not paid by the due date attract interest at 18% per annum from the due date until actual payment. The customer also bears all recovery costs including legal fees and collection costs incurred by TruckGuru LLP.

Route or destination changes after Confirmation are subject to re-quotation. Additional charges must be confirmed in writing before any route deviation. The driver is not authorised to independently agree to route changes. All costs from unauthorised deviations are the customer's liability.