FAQ - Frequently asked questions

How do I request a booking?
Our booking system is a very simplified process. You can place an order online on our website or you can call our customer care number 72020 45678. Our system, then finds the nearest truck for you, and updates you via SMS or email.
How would I know my fare charges & bill amount?
Once our system receives your booking, you will be notified of the approximate distance that your goods will travel, and accordingly your bill amount will be calculated. With our fare calculator, we instantaneously give you the best rate online.
How do I pay for a booking? What are the different modes of payment offered by you?
We accept all types of cards, so, you can easily make a payment online. We also have a cash based system which enables you to pay directly to our drivers transporting your consignment.
How will I receive my invoice?

You will receive an auto-generated invoice on your registered e-mail ID once the consignment has been delivered.

Can I place a booking with multi-point pick-up and drop?
You can definitely do so. However, extra costs for the extra point of delivery or pick-up will be levied accordingly. Our team will provide you with the additional cost incurred at the time of booking.
How can I cancel my booking? Will I be charged a cancellation fee?
Currently, you are required to raise a cancellation request through the customer care number available on our website. Cancellation will then be approved as per the terms and conditions. A cancellation fee would also be applicable.
Is there a possibility of the truck being a no-show once the booking has been confirmed?
We are committed to fulfil our responsibility toward all confirmed bookings. In the event of not being able to do so due to unforeseen circumstances, you will be notified well ahead of the pick-up time.
Can I change the vehicle type after it has reached the pick-up point?
You can change the vehicle type after it has reached its pick-up destination at an extra cost. You will be charged a cancellation fee as per the company terms and conditions.
Do you also provide loading/unloading & packing services?
All services confirmed through us include only transportation of goods. If any manpower & packing assistance is needed, can be arranged as per requirement at extra cost.
How many days or hours in advance do I need to make my booking?

Currently we are accepting bookings at the least an hour prior to your desired pick-up time. 

 

If you do not find the answer to your question, then please contact our customer service team who will be happy to assist you.