Home / Privacy Policy


This legal document is an electronic record in terms of Information Technology Act, 2000, and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This legal document is published in accordance with the provisions of Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the privacy policy for access or usage of www.truckguru.co.in and other integrated systems (“TruckGuru”)


This privacy policy applies to all users of TruckGuru.co.in.


By using TruckGuru.co.in, clicking the “I accept/I agree” button or completing the registration process, you clearly agree and acknowledge that you have reviewed this privacy policy, given your consent and accepted this agreement.


References in these Terms to "we" or "us" or “web” “company” are references to TruckGuru.co.in. and “you” as the user of  TruckGuru.co.in.




While providing aforesaid online services, the issue of online privacy is extremely crucial for TruckGuru.co.in which is committed to safeguarding the information provided by its users and other stakeholders. TruckGuru.co.in is dedicated to creating a reasonably secured environment for its users.


Respecting the privacy of its online users while providing top-of-the-line services have remained the core strategies for TruckGuru.co.in. Our Privacy Policy gives users a view of the Privacy Practices followed by TruckGuru.co.in and assures them of safe passage.


At TruckGuru.co.in data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information gathering and dissemination practices.


The privacy practices of this statement apply to our services available under the domain and sub-domains of TruckGuru.co.in and apply generally to our parent, affiliates, subsidiaries or joint venture websites/apps/integrated systems. By visiting the App/Site/integrated systems you agree to be bound by the terms and conditions of this Privacy Policy.


This Privacy Policy explains how TruckGuru.co.in gathers personal information, classified as mandatory or optional as part of the normal operation of our services; and uses, discloses and protects such information through the web/integrated system. This detailed privacy policy enables you to make informed decisions in dealings with us. Our parent, subsidiaries and joint ventures operate under similar privacy practices subject to the requirements of applicable law.


By registering with TruckGuru.co.in, you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and that any personal information provided by you through TruckGuru.co.in is provided under a lawful contract. This Privacy Policy is incorporated into and subject to the terms of the User Agreement. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


At the same time, TruckGuru.co.in would like to make it clear that its web provides links to other websites/apps that are governed by their own Privacy Policies and TruckGuru.co.in does not take responsibility for the privacy/security provided by those sites/apps. Visitors to the TruckGuru.co.in are urged to familiarize themselves with its Privacy Policy as well the policies of the third party sites/apps that collect personally identifiable information.


When you provide us with your personal data, you are clearly agreeing to the rules and regulations stipulated under our Privacy Policy and are bound by it. If you do not agree to our Policy then please do not use TruckGuru.co.in.





We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Website and users, such as a number of visitors, number, and type of Offers/Promotions, services offered, etc. Your trust and confidence are our highest priority.





1. Online processes & type of information collected through TruckGuru.co.in

2. Use and Disclosure of personal information

3. Choice or Opt-out

4. Reasonable Security Practices & Procedures

      5. Access or change your personally identifiable information

6. Grievance Redressal

7. Children’s Privacy




1. Online Processes & type of information collected through the app :


Online Processes


User registering at the TruckGuru.co.in may go through the following processes:

- User registration

- User access to own account details

- User access to own payment history

- User access to offers


Personal Information


Users registering at the TruckGuru.co.in are requested to provide some personally identifiable information (given in below clauses) which can be shared, disclosed or distributed to third parties only in accordance with this Privacy Policy.


2. Use and Disclosure of personal information


TruckGuru.co.in will not sell or rent or publish such personally identifiable information collected. When you use our TruckGuru.co.in, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized website/app experience, to notify you of any updated information and new activities and other related functions offered by TruckGuru.co.in, keep you informed about latest content available on the website, special offers, and other products and services of TruckGuru.co.in, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with TruckGuru.co.in or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests. In general, you can visit the Website without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your username and password. Once you provide your personal information, you are no more anonymous to us.


The personally identifiable information is supplied voluntarily for some of the following purposes:


Registration of Data & Other Optional Information:


You will be asked to register on the registration link. During registration, you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to the following:


-         Full  Name

-         Mobile Number

-         Email Address

-         Password (Being Stored in MD5 Format)

-         Pick up Point

-         Drop Point

-         Truck Type

-         Pick up Date

-         Goods Type

-         Payment details

-         Other personal information as indicated on the online forms


Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the TruckGuru.co.in.


E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that TruckGuru.co.in shall use your email id and mobile number information for sending promotional messages from time to time.


If you send us personal correspondence, such as letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.


Data for analytics:


We collect small amounts of information/data contained in your browser for data analytics. Data analytics help us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address/, user ISP details, user browser, URL that you just came from (whether this URL is on our Website or not), which IP address/URL you next go to (whether this IP address/URL is on our Website or not), devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.


We use data collection devices such as "cookies" on certain pages to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.


Further, we also collect some additional information, such as a billing address, banking information other payment instrument details and tracking information from cheques or money orders.


If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.


Third party Apps which are accessible from TruckGuru.co.in via links, click-through or banner advertising may use Cookies. However, it is important for us to inform you that we shall have no access or control over such Cookies and therefore you agree that we shall not be held responsible for privacy issues relating to third parties.


Our use of your information


We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the Website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe operations; collect charges served; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.


We use your personal information to improve our platform, improve the Web site's content and product offerings, prevent or detect fraud or abuses of our website and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.


We may also use your personal information to display contents and services that are targeted to your interests. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile under My Account or by clicking unsubscribe any email communication. You may make changes to your profile at any time.


Our Disclosure of your information


Your personal information is an important part of our business and we are not in the business of selling it to others. TruckGuru.co.in shares your personal information only to categories of persons that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy as more particularly described below :


Internal Service Providers


We may employ third party services to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Website (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal information to these internal service providers. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of your personal information for any other purpose except to facilitate the specific outsourced service. In the event of your direct involvement with the internal service provider, any additional information disclosed by you to them shall be subject to internal service provider’s own applicable privacy policy and you agree and acknowledge that TruckGuru.co.in shall not be responsible for the same.


Other Corporate Entities


We share much of our data, including personal information about you, with our parent, affiliates, subsidiaries, and joint ventures that are committed to serving your online trading needs and related services, throughout the world. To the extent that these entities have access to your personal information, they remain bound by the existing Privacy Policy. As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer’s personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.


Legal Requests


We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud, and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose some of your personal information as is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.


Your use of other users' information


In order to facilitate interaction among all TruckGuru.co.in members (buyers and services providers ) our Site allows you to access other users' contact information.  By entering into our Privacy Policy, you agree that, with respect to other user's personally identifiable information that you obtain through the Website or through a TruckGuru.co.in related communication or TruckGuru.co.in facilitated the transaction, TruckGuru.co.in hereby grants to you a license to use such information only for:


(a). TruckGuru- related communications that are not unsolicited commercial messages, (b). using co-branded services offered through TruckGuru.co.in (e.g. insurance, shipping and fraud complaints), and (c). any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).


In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, you can disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.


TruckGuru.co.in and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a TruckGuru.co.in user-even a user who has subscribed our services from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.


3. Choice/Opt-outs

TruckGuru.co.in gives you the choice regarding the collection and usage of your personally identifiable information. During registration for “joining our mailing list,” we request for contact information in order to send bulletins and for advertising purposes. You may, therefore, choose to opt out of providing such information.


Further, once you are registered at the TruckGuru app, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may “unsubscribe” by contacting on unsubscribe link on our app. Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address. 


4. Reasonable Security Practices As per I.T.Act, 2000 and its Rules

We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.


Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration.


TruckGuru has implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to authorized personnel of TruckGuru.co.in.


TruckGuru.co.in has implemented “Reasonable Security Practices” as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, TruckGuru.co.in assures you proper care and control over its I.T. and Security operations under sections 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that TruckGuru shall not be held responsible for any activity in your account which results from your failure to keep your own password/mobile secured.


By using this app you agree that TruckGuru shall not be held responsible for any uncontrollable security attacks and in such cases you agree that TruckGuru shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.


You further agree that TRUCKGURU’s management shall not be held responsible directly or indirectly for any cyber crime related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that management of TruckGuru complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.


Our reasonable security practices & procedures include but not limited to the following:


     - Username & Password

     - OTP

     - MD5 for storage of password

     - http://www.hostgator.in server-link HostGator.in provides a complete list of information security controls of a server on which TruckGuru.co.in is hosted.


Further, you also agree and acknowledge that TruckGuru management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.


5. Access or change your personally identifiable information


To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on TruckGuru, your registered user ID and Password are required in order to access your profile information.


6. Grievance Redressal

If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer on info@truckguru.co.in


We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 and you can contact on (Name: Hitesh Magnani) on info@truckguru.co.in


7. What about children's privacy?


Use of TruckGuru.co.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot subscribe to our services on the Website. If you wish to subscribe our services on the Site such services may be made by your legal guardian or parents who have registered as users of the Site.