This legal document is an electronic record in terms of Information Technology Act, 2000, and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
References in these Terms to "we" or "us" or “web” “company” are references to TruckGuru.co.in. and “you” as the user of TruckGuru.co.in.
While providing aforesaid online services, the issue of online privacy is extremely crucial for TruckGuru.co.in which is committed to safeguarding the information provided by its users and other stakeholders. TruckGuru.co.in is dedicated to creating a reasonably secured environment for its users.
We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Website and users, such as a number of visitors, number, and type of Offers/Promotions, services offered, etc. Your trust and confidence are our highest priority.
1. Online processes & type of information collected through TruckGuru.co.in
2. Use and Disclosure of personal information
3. Choice or Opt-out
4. Reasonable Security Practices & Procedures
5. Access or change your personally identifiable information
6. Grievance Redressal
7. Children’s Privacy
1. Online Processes & type of information collected through the app :
User registering at the TruckGuru.co.in may go through the following processes:
- User registration
- User access to own account details
- User access to own payment history
- User access to offers
2. Use and Disclosure of personal information
TruckGuru.co.in will not sell or rent or publish such personally identifiable information collected. When you use our TruckGuru.co.in, we collect and store your personal information. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized website/app experience, to notify you of any updated information and new activities and other related functions offered by TruckGuru.co.in, keep you informed about latest content available on the website, special offers, and other products and services of TruckGuru.co.in, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with TruckGuru.co.in or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests. In general, you can visit the Website without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your username and password. Once you provide your personal information, you are no more anonymous to us.
The personally identifiable information is supplied voluntarily for some of the following purposes:
Registration of Data & Other Optional Information:
You will be asked to register on the registration link. During registration, you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not limited to the following:
- Full Name
- Mobile Number
- Email Address
- Password (Being Stored in MD5 Format)
- Pick up Point
- Drop Point
- Truck Type
- Pick up Date
- Goods Type
- Payment details
- Other personal information as indicated on the online forms
Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the TruckGuru.co.in.
E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that TruckGuru.co.in shall use your email id and mobile number information for sending promotional messages from time to time.
If you send us personal correspondence, such as letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
Data for analytics:
We collect small amounts of information/data contained in your browser for data analytics. Data analytics help us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address/, user ISP details, user browser, URL that you just came from (whether this URL is on our Website or not), which IP address/URL you next go to (whether this IP address/URL is on our Website or not), devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.
We use data collection devices such as "cookies" on certain pages to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
Further, we also collect some additional information, such as a billing address, banking information other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Our use of your information
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, data analytics) to support the operation of the Website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe operations; collect charges served; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.
We use your personal information to improve our platform, improve the Web site's content and product offerings, prevent or detect fraud or abuses of our website and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Our Disclosure of your information
Internal Service Providers
Other Corporate Entities
Your use of other users' information
(a). TruckGuru- related communications that are not unsolicited commercial messages, (b). using co-branded services offered through TruckGuru.co.in (e.g. insurance, shipping and fraud complaints), and (c). any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, you can disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.
TruckGuru.co.in and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a TruckGuru.co.in user-even a user who has subscribed our services from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
TruckGuru.co.in gives you the choice regarding the collection and usage of your personally identifiable information. During registration for “joining our mailing list,” we request for contact information in order to send bulletins and for advertising purposes. You may, therefore, choose to opt out of providing such information.
Further, once you are registered at the TruckGuru app, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may “unsubscribe” by contacting on unsubscribe link on our app. Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have an option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.
4. Reasonable Security Practices As per I.T.Act, 2000 and its Rules
We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.
Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration.
TruckGuru has implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect personally identifiable information from loss, misuse, disclosure, alteration or destruction. The data resides behind a firewall, with access restricted to authorized personnel of TruckGuru.co.in.
TruckGuru.co.in has implemented “Reasonable Security Practices” as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, TruckGuru.co.in assures you proper care and control over its I.T. and Security operations under sections 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that TruckGuru shall not be held responsible for any activity in your account which results from your failure to keep your own password/mobile secured.
By using this app you agree that TruckGuru shall not be held responsible for any uncontrollable security attacks and in such cases you agree that TruckGuru shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.
You further agree that TRUCKGURU’s management shall not be held responsible directly or indirectly for any cyber crime related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that management of TruckGuru complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.
Our reasonable security practices & procedures include but not limited to the following:
- Username & Password
- MD5 for storage of password
- http://www.hostgator.in server-link HostGator.in provides a complete list of information security controls of a server on which TruckGuru.co.in is hosted.
Further, you also agree and acknowledge that TruckGuru management shall never be held responsible regarding privacy of your sensitive personal data in case of sharing your sensitive personal data to any authorized cyber investigation agency of appropriate government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.
5. Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on TruckGuru, your registered user ID and Password are required in order to access your profile information.
6. Grievance Redressal
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer on [email protected]
We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 and you can contact on (Name: Hitesh Magnani) on [email protected]
7. What about children's privacy?
Use of TruckGuru.co.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot subscribe to our services on the Website. If you wish to subscribe our services on the Site such services may be made by your legal guardian or parents who have registered as users of the Site.