TruckGuru LLP – Payment Policy

TruckGuru LLP - Payment Policy

Freight charges, payment schedule, GST, authorised channels, and fraud prevention

1. Payment Schedule

Freight charges for every booking are payable in three stages as communicated in the booking Confirmation:

The exact percentage split for each stage is communicated in the booking Confirmation. In the absence of a specific split in the Confirmation, the split communicated at the time of booking shall apply.

2. Authorised Payment Channels

All payments must be made exclusively to TruckGuru LLP through the following official channels:

After making a payment, please share the payment screenshot or UTR number with your TruckGuru LLP representative for quick confirmation. Bank account numbers and UPI IDs are shared only via official booking confirmation invoices and are not displayed on the public website, to prevent fraud.

3. Direct Driver Payment — Strictly Prohibited

Do not make any payment directly to the driver, truck owner, or vendor.

Any payment made directly to a driver or vendor:

  (a)  will NOT be credited against your freight dues with TruckGuru LLP,

  (b)  does NOT discharge your obligation to pay TruckGuru LLP the full freight amount, and

  (c)  shall be your sole loss. TruckGuru LLP's full invoice remains payable.

TruckGuru LLP representatives will never request payment via personal UPI accounts, cash, or any channel not listed in Section 2 above.

4. Freight Inclusions

• Transportation charges — base vehicle movement cost for the agreed route.
• Toll charges — standard national highway tolls on the agreed route.
• Driver charges and fuel charges — included in the confirmed freight rate.

5. Freight Exclusions

The following are NOT included in the confirmed freight charge unless explicitly agreed in writing:

• Loading, unloading, labour, and packing charges
• Waiting and detention charges beyond the free time period
• Transit insurance — the Customer is solely responsible for arranging transit insurance
• GST — payable separately under RCM or as applicable (see Section 6)
• RTO charges, state border taxes, green cess, environmental levies, or other government charges
• Crane, hydra, or special equipment charges
• E-Way Bill generation costs
• Charges on deviated or changed routes not agreed in the Confirmation

6. GST

GSTIN: 24AALFT4556F1Z1  |  Company: TruckGuru LLP

GST on TruckGuru LLP's freight services is payable under the Reverse Charge Mechanism (RCM) by the registered recipient of the service, as applicable under CGST/IGST law and relevant notifications.

• The Customer must provide their valid GSTIN at the time of booking for invoice generation.
• Incorrect or missing GSTIN provided by the Customer, causing ITC denial or regulatory action, is the Customer's sole liability.
• TruckGuru LLP issues valid GST invoices within the statutory timeline after successful delivery.
• The Customer is responsible for their own RCM compliance and self-invoicing obligations where applicable.

7. Overweight / Oversize Cargo

If actual cargo weight exceeds declared weight by more than 1%, or actual dimensions exceed declared dimensions, TruckGuru LLP may charge additional freight at applicable per-km rates for the excess load, or require partial unloading at the Customer's cost. The Customer is advised to ensure accurate weight declaration at the time of booking to avoid additional charges.

8. Late Payment

Amounts not paid by the due date shall attract interest at 18% per annum from the due date until actual payment. The Customer shall also bear all recovery costs including legal fees and collection costs incurred by TruckGuru LLP.

9. Route and Destination Changes

Route or destination changes requested after Confirmation are subject to re-quotation. Additional charges must be confirmed in writing before any route deviation. The driver is not authorised to independently agree to route changes.

10. Payment Fraud Warning

TruckGuru LLP will never request payment to any account other than those stated in Section 2. If you receive a payment request from an unknown number or unofficial channel, do not pay. Report immediately to cs@truckguru.co.in or +91-7202045678.

TruckGuru LLP

cs@truckguru.co.in  |  +91-7202045678  |  truckguru.co.in

GSTIN: 24AALFT4556F1Z1